Create an FTP account Print

FTP lets you transfer files between your computer and your hosting account using a program such as FileZilla (free, for Windows and Mac). It's the best option for uploading lots of files or large websites.

Step 1: Create an FTP account

1. In cPanel, go to Files › FTP Accounts.
2. Enter a Log In name (e.g. developer) and choose the domain.
3. Check the Directory field. cPanel suggests a new folder named after the user, and the account can only access that folder.
   • For access to your whole website, change it to public_html.
   • To limit someone to one part of your site, enter that folder, e.g. public_html/shop.
4. Set a strong Password and a Quota (or leave it as Unlimited).
5. Click Create FTP Account.

Step 2: Connect with FileZilla

1. Open FileZilla and go to File › Site Manager › New site.
2. Enter these settings:

   Setting	Value
   Protocol	FTP - File Transfer Protocol
   Host	yourdomain.co.uk (or the server hostname from your welcome email)
   Port	21
   Encryption	Require explicit FTP over TLS
   Logon Type	Normal
   User	The full FTP username, e.g. [email protected]
   Password	The FTP account password

3. Click Connect. If asked about the server's certificate, check the details and click OK.

Your computer's files appear on the left and your hosting files on the right. Drag files across to upload or download them.

Troubleshooting

Still stuck? Contact Raleway support and our team will be happy to help.