DNS records tell the internet where to find your website and email. You can manage them in cPanel's Zone Editor.
Adding a record
- In cPanel, go to Domains › Zone Editor.
- Click Manage next to your domain.
- Click + Add Record and choose the record type.
- Fill in the Name, TTL and Record (value), then click Save Record.
To change or remove an existing record, use the Edit or Delete buttons next to it.
www, and cPanel adds the rest of your domain for you. To edit the root domain itself, use yourdomain.co.uk.Common record types
| Type | What it does | Example |
|---|---|---|
| A | Points a name to an IPv4 address. | shop → 203.0.113.10 |
| AAAA | Points a name to an IPv6 address. | shop → 2001:db8::10 |
| CNAME | Makes a name an alias of another name. | help → yourbrand.helpdesk.com |
| MX | Tells the world which server receives your email. Lower priority numbers are tried first. | Priority 0 → yourdomain.co.uk |
| TXT | Holds text, often for verification, SPF, DKIM and DMARC. | google-site-verification=abc123 |
| CAA | Controls which certificate authorities can issue SSL for your domain. | 0 issue "letsencrypt.org" |
| SRV | Locates specific services (e.g. Microsoft Teams, SIP). | As provided by the service |
How long do changes take?
Changes are live on our nameservers immediately, but other networks may keep the old value until the TTL (time to live, in seconds) runs out. The default is 14400 (4 hours).
300 (5 minutes) a day beforehand. Changes will then take effect much faster. Set it back afterwards.Records you should leave alone
cPanel creates records such as cpanel, webmail, autodiscover, autoconfig, _cpanel-dcv-test-record and default._domainkey. These power webmail, email setup, SSL and email signing. Only change them if you know what they do, or if our support team asks you to.
Moving email to Microsoft 365 or Google Workspace?
Replace the MX records with those provided by Microsoft or Google, then set Email › Email Routing to Remote Mail Exchanger. See How to stop your emails going to spam for SPF guidance.
Still stuck? Contact Raleway support and our team will be happy to help.
