How to manage and restore from a backup Print

Always take a backup before making big changes, such as updating WordPress, changing theme or moving hosts. Even if your plan includes automatic backups, it's a good idea to keep your own copy.

Download a partial backup (recommended)

1. In cPanel, go to Files › Backup.
2. Under Partial Backups:
   • Download a Home Directory Backup: all of your files, including websites and email.
   • Download a MySQL Database Backup: click each database name to download it.
   • Email Forwarders and Email Filters: click the domain to download them.

Keep these files somewhere safe, away from your hosting account.

Create a full account backup

1. In Files › Backup, click Download a Full Account Backup.
2. Set Backup Destination to Home Directory, enter your email address for a notification and click Generate Backup.
3. When you get the email, go back to the Backup page and download the backup-….tar.gz file.
4. Delete the file from your account afterwards (using File Manager), as it counts towards your disk space.

Restore from a partial backup

On the same Backup page, under Restore:

• Restore a Home Directory Backup: upload the .tar.gz file.
• Restore a MySQL Database: upload the .sql.gz file.
• Restore Email Forwarders / Filters: upload the matching file.

Using JetBackup (if your plan includes it)

If you see JetBackup under Files, you can restore from our automatic backups yourself:

1. Open JetBackup and choose what you need, e.g. Full Backups, File Backups, Database Backups or Email Backups.
2. Pick a backup date.
3. Click Restore to put it back, or Download to get a copy. You can also restore individual files and folders.

Still stuck? Contact Raleway support and our team will be happy to help.