You can use your hosted email in Outlook, Apple Mail, Thunderbird, or on your iPhone or Android phone. This guide gives you the settings you need.
Finding your exact settings
- In cPanel, go to Email › Email Accounts.
- Click Connect Devices next to the address.
- The Mail Client Manual Settings box shows the exact server names for your account. There are also automatic setup files for Apple devices and some versions of Outlook.
Recommended settings
| Setting | Value |
|---|---|
| Username | Your full email address, e.g. [email protected] |
| Password | The password for that email account |
| Incoming server (IMAP) | Server: mail.rale.uk Port 993, SSL/TLS. |
| Incoming server (POP3) | Server: mail.rale.uk Port 995, SSL/TLS. |
| Outgoing server (SMTP) | Server: mail.rale.uk Port 465 (SSL/TLS) or 587 (STARTTLS). |
| Outgoing authentication | Required. Use the same username and password as incoming. |
Tip: Choose IMAP rather than POP3. IMAP keeps your mail on the server, so your phone, laptop and Webmail all stay in sync.
Note: Using the server hostname from Connect Devices (rather than
mail.yourdomain.co.uk) avoids security certificate warnings.Outlook (Windows)
- Go to File › Add Account (in the new Outlook, go to Settings › Accounts › Add account).
- Enter your email address. Choose Advanced options and tick Let me set up my account manually if you see it.
- Choose IMAP, enter the incoming and outgoing settings above, then click Connect.
iPhone and iPad
- Open Settings › Apps › Mail › Mail Accounts (on older iOS versions, Settings › Mail › Accounts).
- Tap Add Account › Other › Add Mail Account.
- Enter your name, email address, password and a description, then tap Next.
- Choose IMAP and enter the hostname, username and password in both the Incoming and Outgoing sections. Tap Next, then Save.
Tip: Quicker option: open Connect Devices in Safari on your iPhone and download the iOS profile. It sets everything up for you.
Android (Gmail app)
- Open the Gmail app, tap your profile picture and choose Add another account › Other.
- Enter your email address and tap Manual setup, then choose Personal (IMAP).
- Enter your password, then the incoming and outgoing server settings above.
Troubleshooting
| Problem | Likely fix |
|---|---|
| Password is rejected | Use the full email address as the username, and check the mailbox password in cPanel. |
| Can receive but not send | Make sure outgoing (SMTP) authentication is switched on and that you're using port 465 or 587, not 25. Many broadband providers block port 25. |
| Certificate or security warning | Use the server hostname from Connect Devices as the server name. |
| Sent items don't appear in Webmail | Make sure your app saves sent mail to the server's Sent folder (in most apps, this is under the account's mailbox behaviours or folder settings). |
Still stuck? Contact Raleway support and our team will be happy to help.
